Refund Policy

Effective Date: August 4, 2026

1. Overview

This Refund Policy explains how refunds are handled for purchases of Tokens (Credits) used on the Platform.

By purchasing Tokens or using the Platform, you agree to this Refund Policy.

2. Tokens

Tokens are the Platform's internal virtual currency used to purchase AI image and video generations.

Tokens:

  • are non-transferable;
  • cannot be redeemed for cash, fiat currency, or cryptocurrency;
  • cannot be withdrawn from the Platform;
  • do not expire.

3. Successful Purchases

Once Tokens have been successfully credited to your account, the purchase is considered complete.

Except as described in this Policy, Token purchases are final.

4. Failed Generations

Tokens are deducted only after a generation has been successfully completed.

If a technical error on our side causes Tokens to be deducted without a successful generation, we may restore the deducted amount to your Token balance.

Refunds for technical failures are issued only in Tokens.

5. Rejected Requests

If a generation request is rejected before processing (for example, because uploaded content violates applicable content policies or third-party AI provider requirements), no Tokens are deducted.

Since no charge occurs, no refund is required.

6. User Actions

Deleting generated content from your gallery does not restore spent Tokens.

Unsatisfactory artistic results, changes of mind, or incorrect user uploads do not qualify for a refund.

7. Monetary Refunds

The Platform does not normally provide monetary refunds for purchased Tokens.

If applicable law or an exceptional circumstance requires a payment refund, it will be handled through the original third-party payment provider in accordance with its procedures and applicable regulations.

8. Chargebacks

Fraudulent or abusive chargebacks may result in suspension or permanent restriction of your account.

9. Promotions

Bonus Tokens received through promotions, referral programs, or promotional codes are not redeemable for cash and are not refundable.

10. Changes

We may update this Refund Policy at any time. Continued use of the Platform constitutes acceptance of the revised Policy.

11. Contact

If you believe you experienced a technical issue affecting your Token balance, please contact our support team with the relevant transaction details.